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How to send SMS from MS Dynamics with Ozeki NG SMS Gateway

Ozeki offers an efficient solution to improve the features of MS Dynamics CRM. SMS technology provided by Ozeki NG SMS Gateway software helps to increase efficiency of corporate communication within and outside of your company. In this way you can further improve customer relationship management of your company. In this article you will find further information on the implementation of this solution.

Benefits

If you decide to combine Ozeki NG SMS Gateway with Microsoft Dynamics CRM 4.0 you will get a stable, well-functioning system. You will gain a better business insight of your company and it helps organize all customer related matters. With SMS functionality you can improve relations with your existing customers and you can attract new ones. It makes it possible to keep in touch with your customers continuously and your messages can be forwarded at any time. You will also be informed about the status of your sent messages with the help of delivery reports. This solution makes your company up-to-date and more attractive for customers. In this way you can be competitive and profitable on the market.

How this solution works

Ozeki's solution makes it possible to send SMS messages from Microsoft Dynamics CRM 4.0. This works as follows: First you need to compose your message in your system. Dynamics CRM will forwarded this message to Ozeki NG SMS Gateway with the help of a HTTP request. The SMS gateway will process it and send a text message to pre-defined phone numbers. The gateway can send the SMS message through a GSM modem attached to the computer with a data cable or over the Internet (IP SMS connection). Please note that it is more secure to send messages using a GSM modem through the airwaves to the recipient, than through an Internet based SMS service provider account, because it is significantly harder to intercept an SMS message traveling through the air, than it is to intercept internet traffic. If it is recommended you can increase capacity if you attach more than one modem to the computer.

How to implement the solution

To send SMS messages from Microsoft Dynamics CRM 4.0 you need to do some settings. First you have to configure Dynamics CRM. After you log into Dynamics CRM you need to install new entities in it. Then you have to install a plugin with the help of Plugin Installation Tool. Finally, you need to create Workflows in Dynamics CRM again. For step by step installation guide with a video tutorial please go to setup instructions page at www.sms-integration.com website:

Setup instructions on how to add SMS extension to MS Dynamics CRM.

Conclusion

To summarize the above mentioned if you add SMS functionality to your corporate IT environment you will gain a modern communication system. SMS technology provides several advantages for you if you wish to improve customer relations and communication flow within and outside of your company. You can send important messages to your customers in any time and they will receive them even if they are away from the office. This solution reduces IT costs and save valuable time for you while you get a reliable, stable and high-quality service.

To add SMS extension to MS Dynamics CRM 4.0 you need to download Ozeki NG SMS Gateway software. You can do it right now from www.sms-integration.com website:
Download Ozeki NG SMS Gateway


Last edited Dec 22, 2009 at 9:35 AM by smsintegration, version 6

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